职位描述独立完成Atlas Copco工具的安装、校准、维修、维护、故障排除; Atlas Copco软件安装、调试和基本故障排除; 拧紧服务执行;通过电话为客户提供技术支持为销售提供技术支持为客户提供Atlas Copco产品的操作培训提供巡线活动和报告跟进客户未决问题直至解决负责阿特拉斯·科普柯产品质量信息收集，质保需求和报告跟进并反馈客户投诉与客户保持良好的沟通当存在商业和技术风险时，发出危险信号收集和分析KPI数据并定期报告按时并正确地向操作系统报告工作内容和时间提供技术问题解决和根本原因分析报告如果有需求需要对固定资产，安全PPE和消防设备管理严格遵守安全，健康，环境，质量方针经理提出的其他要求职位需求大专以上学历，机械或电气工程专业 ;2年以上工业产品售后服务经验;机械、电子和电气知识具备plc和IT知识优先具备基本软件知识者优先较强的诊断、维修和故障排除能力熟练使用办公软件和电脑良好的沟通技巧良好的英语读写能力精通当地方言者优先顾客为核心的以结果为导向的学习能力强自我激励和独立团队合作愿意出差你能从我们这里得到什么？全球公司工作经验工业技术知识学习多技能和能力的培养，不仅仅是产品知识，还包括软技能，如办公技能、沟通技能、报告、数据分析、演示、英语练习等公司通过课堂培训、学习环节、实践培训等方式进行系统培训在总装厂的工作经验，如果你想学习的话，可以扩展汽车装配方面的知识工具管理中心工作经验过程控制和ISO审核知识完善的薪酬福利The RoleDuties and responsibilities include, but are not limited to:Work independently on tool troubleshooting, problem solving, installation, calibration and maintenance in the field;Work independently on tool troubleshooting，maintenance and repairing in onsite/internal workshop;On time and correctly report working activities and time duration;On time and correctly report customer visit activities with customer signature;Keep good communication with customer;Follow up customer open issues until it closed;Maintain tool performance, collect KPI data and report it regularly;Response for Atlas Copco tool warranty claim;Response for Atlas Copco tool quality information collection and quality problem report;Raise red flags when there is business and technical risk;Owner self personnel development in the company;Fix assets, safety PPE and fire protection equipment management;Phone support customer on tool technical issues;Technical support for customers and sales in field;Provide technical problem solving and root cause analysis report;Hold or support project startup;Provide Atlas Copco tool operation training to customer;Walk the line and provide walk line report;Follow up and feedback customer complaints.What you can expect from us? Work experience in worldwide companyKnowledge learning for industrial technologyMulti skill and competence development not only for product knowledge, but also for soft skill, like office skill, communication skill, report, data analysis, presentation, English practice etcSystematic training from Company via Class training, Learning link, and practice training etcWork experience in final assembly plant and extended knowledge for motor vehicle assembly if you want to learnWork experience for tool management centerKnowledge for process control and ISO auditPerfect salary and welfareWhat we expect of you? Knowledge / Education requirements:At least 2 years experiences in aftermarket service of industry product (preferred Power Tool industry)With software service experience is a plusMechanical, electronic and electrical knowledgePLC, Fieldbus and Ethernet(IT) knowledge are requestAbove college degree in mechanical or electrical engineeringComputer science or information system or software related majors is a plusPersonally requirements:Strong skill of diagnosing, repairing and troubleshootingMS office and PC skill is a must,Good English both in read and writtenSelf motivation and Independence;Must be a team player, quick learner with strong sense of responsibility;Personal accountabilityGoal achievementGood communication,presentation and interpersonal skillCustomer oriented and Result orientedSelf motivation and Independence 职能类别：电气工程师/技术员